This study examines the influence of customer satisfaction on business performance. Objectives include: (1) evaluating the impact of customer satisfaction on customer loyalty, (2) analyzing the relationship between customer satisfaction and profitability, and (3) assessing the long-term effects on business growth. A survey design is employed to gather data from a diverse respondent pool. Using Taro Yamane's formula, a sample size of 340 is derived, ensuring reliability and accuracy. The case study focuses on the retail sector in Lagos, Nigeria, where customer satisfaction is paramount. The reliability coefficient score is 0.87, indicating high reliability. Findings reveal that high levels of customer satisfaction significantly enhance business performance by increasing customer loyalty, reducing churn rates, and boosting profitability. Recommendations include implementing customer feedback systems and regularly training staff to enhance customer service quality and satisfaction.
FIDUCIARY ACCOUNTING FOR REAL ESTATE INVESTMENTS
This research aims to (1) explore the fiduciary accounting practices fo...
ABSTRACT: Strategies for Promoting Resilience and Adaptability in Vocational Education examines approaches to developing resilience and adaptabilit...
Abstract: The impact of technology on adult education delivery methods has become increasingly significant in recent years, transforming the l...
Abstract: THE ROLE OF FUND ACCOUNTANTS IN INVESTMENT MANAGEMENT
The objectives of this research are to: (1) analyze the critical function...
THE IMPACT OF DIGITAL TECHNOLOGIES ON BUSINESS MODELS
This research aims to: (1) investigate how digital technologies are reshaping busin...
Background Of The Study
Industrialization culminates in the long-term maintenance of firm production. I...
ABSTRACT
Vocational and Technical Education is the form of education that comprises of the training in...
EXCERPT FROM THE STUDY
Given that high diarrheal morbidity is likely to persist for some time in many parts of the developing world, this...
ABSTRACT
This study examines the accounting system on the performance of non-profit making organizations in Nigeria. The...
ABSTRACT
This study examined the effect of Store design on the material handling of an organisation, ta...